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Privacy, Cancellation and Refund Policy

Here is an updated, professional, India-specific Privacy Policy for your website SRIforever.
This version follows standard practices and aligns with India’s Digital Personal Data Protection Act (DPDPA) 2023.

Privacy Policy — SRIforever

Last Updated: [25/11/2025]

SRIforever (“we”, “our”, or “us”) values your trust and is committed to protecting your personal data in accordance with the laws of India, including the Digital Personal Data Protection Act (DPDPA) 2023. This Privacy Policy describes how we collect, use, store, and protect your information when you use our website or purchase our products.

1. Personal Data We Collect

We may collect the following categories of personal data:

A. Information Provided by You

  • Full name

  • Email address

  • Mobile number

  • Shipping and billing address

  • Payment information (processed securely via third-party payment gateways)

  • Any information submitted through contact forms

B. Information Collected Automatically

  • IP address

  • Device details (browser, operating system, etc.)

  • Cookies and tracking data

  • Pages visited, time spent, and usage behavior

2. Purpose of Data Collection

We collect and use your personal data strictly for lawful and legitimate purposes, including:

  • Processing and delivering orders

  • Customer support and communication

  • Improving our products and website

  • Security and fraud prevention

  • Marketing updates (only with your consent)

  • Complying with legal obligations in India

3. Lawful Basis of Processing

Your data is processed on the following lawful bases under DPDPA 2023:

  • Your consent

  • Performance of contract (e.g., delivering your order)

  • Legal compliance

  • Legitimate business interests

You may withdraw your consent anytime by contacting us.

4. Cookies & Tracking Technologies

We use cookies to:

  • Provide a better browsing experience

  • Analyze website performance

  • Remember your preferences

You may disable cookies in your browser settings.

5. Sharing of Personal Data

We do not sell your personal data.
We only share it with:

  • Payment gateway partners

  • Delivery and logistics providers

  • IT service and hosting providers

  • Analytics tools (e.g., Google Analytics)

  • Government or legal authorities (only if required by law)

All partners follow standard security practices.

6. Data Storage & Security

We use industry-approved security measures to protect your personal data.
Although no method is fully secure, we take reasonable steps to safeguard your data from unauthorized access, misuse, or disclosure.

7. Data Retention

We retain your data only for as long as necessary for:

  • Fulfilling your orders

  • Providing services

  • Legal and regulatory compliance

After that, your data is securely deleted.

8. Your Rights Under Indian Law

As a data principal under DPDPA 2023, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Delete your personal data

  • Withdraw consent

  • Register grievances related to misuse

Requests can be sent via email.

9. Children’s Data

SRIforever does not knowingly collect data from children below 18 years.
If we become aware of such data, we delete it immediately.

10. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices of these third-party sites.

11. Updates to This Policy

We may update this Privacy Policy from time to time.
Updated policies will always be available on this page.

12. Contact Information

For questions, concerns, or data-related requests, contact:

SRIforever
Email: help@sriforever.com
Phone: 9153091129
Address: Mechogram, Panskura, West Bengal, Pin-721139, India
Email: srimanta@sriforever.com
Response Time: Within 15 business days

At SRIforever Gifts, each product is made with care. Since our gifts are handcrafted and often made-to-order:

Cancellation

  • Orders can be canceled within 6 hours of purchase by contacting our customer care team.

  • After processing or dispatch, orders cannot be canceled.

Refund

  • We accept refund requests only in case of damaged or wrong product delivery.

  • To request a refund, please email sriforevergifts@gmail.com within 24 hours of receiving your order.

  • Provide clear images and unboxing videos for verification.

  • Refunds (if approved) will be processed within 7–10 business days.

Replacement

If the product is damaged in transit, we will offer a free replacement after verifying the issue.